Are you a Canadian company?
Yes! We are based in Saskatchewan, Canada.
Can I order more than one Fur Pom for my toque?
Yes! Each Fur Pom is unique and variations are to be expected. The snap-on-pom system of our toques makes it easy to switch out poms depending on your fashion mood or style of the day. More Poms = more options!
How do I clean my hat, pom and mitts?
DO NOT put any of our FUR products in the washing machine and dryer. Spot cleaning with a damp soft cloth or dry cleaning for our toques is recommended. To fluff up flat fur, spritz lightly with water and brush (boar bristle brush works best).
How do I know what size mitt to order?
Size small (8) fits youth to a small woman's hand; medium (9) fits an average woman's hand; large (10) fits a large woman's hand or a small man's hand; extra large (12) fits a large man's hand.
What is the shipping policy?
If you choose untracked shipping we do not assume responsibility of lost items. If you choose to ship to a street address instead of a P.O. box and your parcel is damaged or stolen from your property after delivery, we do not assume responsibility.
What is the return policy?
You have 7 days from delivery to contact us for a return request. All items must be in brand new unworn condition and have original tags still attached. Please note that we cannot guarantee exactly how the fur poms of fur cuffs will appear on your individual items as they are organic and natural variations occur in pattern and slight variances in colour from the same fur type. The buyer is responsible to ship all return items within 48 hours of receiving our return approval. If the item is returned back to Wild Prairie Designs in the condition it was originally sent out in, a gift card for the original product amount plus tax, (NOT including shipping) will be issued to the customer. Shipping costs are non-refundable.
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